Privacy Policy

1. Introduction

Course Vortex Pty Ltd (ABN: 12 345 678 901) ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any capacity.

This policy applies to all users of our website and services, including boutique owners, business professionals, and website visitors. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact details (name, email address, phone number, postal address)
• Business information (business name, industry, location, role/position)
• Professional background and experience details
• Interview content and responses
• Payment and billing information
• Communication preferences and history

2.2 Technical Information

We automatically collect certain technical information, including:

• IP addresses and device identifiers
• Browser type and version
• Operating system and device information
• Website usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Provision: To provide interview services, content creation, and business analysis
• Communication: To respond to inquiries, schedule appointments, and provide customer support
• Content Creation: To develop interview content, case studies, and marketing materials (with explicit consent)
• Business Operations: To process payments, maintain records, and improve our services
• Marketing: To send newsletters, promotional materials, and relevant business insights (with consent)
• Legal Compliance: To comply with legal obligations and protect our legitimate interests

4. Legal Basis for Processing

Under Australian Privacy Principles, we process your personal information based on:

• Consent: Where you have provided explicit consent for specific purposes
• Contract Performance: Where processing is necessary for the performance of our service agreement
• Legitimate Interests: Where we have legitimate business interests that do not override your privacy rights
• Legal Obligation: Where we are required to process information to comply with Australian law

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Website hosting and technical support
• Payment processing and financial services
• Email marketing and communication platforms
• Analytics and website optimization

5.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government agency requests
• Protection of our rights and property
• Prevention of fraud or illegal activities

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Secure server infrastructure with SSL encryption
• Access controls and authentication systems
• Regular security audits and updates
• Staff training on data protection protocols
• Secure backup and recovery procedures

While we strive to protect your information, no transmission over the internet is completely secure. You acknowledge that any transmission is at your own risk.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:

• Client records: 7 years after service completion (for business and tax purposes)
• Interview content: As agreed in service contracts or until deletion is requested
• Website analytics: 26 months from collection
• Marketing communications: Until you unsubscribe or request deletion

8. Your Rights

Under the Australian Privacy Act 1988, you have the following rights:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Restriction: Request limitation of processing in certain circumstances
• Portability: Request transfer of your data to another organization
• Objection: Object to processing based on legitimate interests or direct marketing

To exercise these rights, please contact us at [email protected]. We will respond within 30 days of receiving your request.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. For detailed information about our cookie practices, please refer to our Cookie Policy.

10. International Transfers

Your information may be transferred to and processed in countries other than Australia. When we transfer information internationally, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Certification schemes and codes of conduct

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Highlighting changes during your next service interaction

Your continued use of our services after policy updates constitutes acceptance of the revised terms.

13. Contact Information

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

If you are not satisfied with our response to your privacy complaint, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.